Privacy Policy

Last Updated: August 2026

At Frimaz, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information Frimaz collects, why we collect it, how we use and protect it, and the choices available to you.

By using Frimaz, creating an account, or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Personal Information

• Full name

• Phone number

• Email address

• Billing address

• Shipping or delivery address

• Account information

• Profile information

Order Information

When you place an order, we may collect:

• Products purchased

• Order amount

• Quantity

• Delivery information

• Order history

• Payment method

• Transaction status

• Returns, refunds, and cancellation information

Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method, relevant payment information may be collected and processed by those providers.

Frimaz generally does not directly store complete debit or credit card information when payment processing is handled by an authorized third-party payment gateway.

2. Information Collected Automatically

When you access Frimaz, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Referring pages

• Pages visited

• Date and time of access

• Website activity

• Session information

• Approximate location derived from technical information where permitted

This information helps us operate, secure, analyze, and improve our platform.

3. How We Use Your Information

We may use your information to:

• Create and manage your account

• Process and confirm orders

• Process payments

• Deliver purchased products

• Provide order tracking

• Contact you regarding your orders

• Process cancellations, returns, replacements, and refunds

• Provide customer support

• Verify customer information

• Prevent fraud and unauthorized transactions

• Improve our products and services

• Analyze website performance and customer behavior

• Maintain website security

• Comply with applicable legal obligations

4. Communications

We may use your phone number or email address to communicate with you about:

• Order confirmations

• Payment confirmations

• Delivery updates

• Order status

• Returns and refunds

• Customer support

• Important account or security information

Where permitted by applicable law and based on your preferences or consent where required, we may also send promotional messages, special offers, product updates, or marketing communications.

You may opt out of promotional communications through the available unsubscribe or preference-management options.

Transactional communications necessary to complete an order or maintain your account may continue even if you opt out of marketing.

5. Cookies and Similar Technologies

Frimaz may use cookies and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep users signed in

• Remember shopping-cart contents

• Remember preferences

• Maintain website functionality

• Measure website traffic

• Understand how customers use the website

• Improve performance

• Detect suspicious activity

• Support advertising and marketing where applicable

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use analytics and advertising technologies to understand how customers interact with Frimaz and to measure marketing performance.

Depending on our implementation, these services may include technologies provided by platforms such as Google or Meta.

Information processed through these technologies may include website interactions, device information, browser information, pages visited, purchases, and other events.

Where required by applicable law, advertising or non-essential tracking technologies will be used based on appropriate consent.

7. How We Share Information

Frimaz does not sell your personal information as part of its ordinary business operations.

However, we may share necessary information with trusted service providers where required to operate our business.

These may include:

• Courier and delivery companies

• Payment gateways

• Banks and financial service providers

• Hosting and infrastructure providers

• Email, SMS, and communication providers

• Customer-support providers

• Analytics providers

• Fraud-prevention and security providers

• Professional advisers

• Government or regulatory authorities where legally required

These parties should receive only the information reasonably necessary to provide their respective services.

8. Delivery Partners

To deliver your order, we may provide delivery partners with information such as:

• Customer name

• Phone number

• Delivery address

• Order or parcel information

• Cash-on-delivery amount, where applicable

Delivery providers may process this information according to their own legal obligations and privacy practices.

9. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Modification

• Destruction

Security measures may include access controls, secure communications, authentication mechanisms, monitoring, backups, and other appropriate safeguards.

However, no internet-based system can guarantee absolute security.

10. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

You should not share passwords, verification codes, OTPs, or other authentication information with unauthorized persons.

If you believe your Frimaz account has been compromised, please contact us promptly.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain customer accounts

• Complete transactions

• Maintain business and accounting records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Meet legal and regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the ability to request:

• Access to certain personal information

• Correction of inaccurate information

• Updating of account information

• Deletion of eligible information

• Withdrawal of certain consent

• Opt-out from promotional communications

Some information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.

13. Children's Privacy

Frimaz is not intended to knowingly collect personal information from children who are not legally permitted to provide such information without parental or guardian authorization.

If we discover that personal information from a child has been collected contrary to applicable requirements, we will take reasonable steps to address the situation.

14. Third-Party Websites

Frimaz may contain links to external websites or services.

We are not responsible for the privacy practices, security, or content of independent third-party websites.

Customers should review the privacy policies of those services before providing personal information.

15. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable laws

• Respond to valid legal requests

• Protect the rights and property of Frimaz

• Protect customers or other individuals

• Investigate suspected fraud

• Prevent security threats

• Enforce our Terms & Conditions

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technologies, services, or legal obligations change.

When significant changes are made, the updated policy will be published on Frimaz with a revised Last Updated date.

We encourage customers to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Frimaz
Email: [privacy/support email]
Phone: [customer support number]
Address: [business address]

By continuing to use Frimaz, you acknowledge that you have read and understood this Privacy Policy.